Our business began by helping people with their computers in their own homes, whether this was fixing problems or providing some training and guidance.
We do not need to advertise this service but have continued to attract new customers through word of mouth recommendations. Many of our customers have stayed with us for several years and we are always grateful for their continued support and custom.
Many of our customers would arguably fall within the ‘silver surfers’ bracket – retired people using computers for leisure and domestic purposes, perhaps for the first time, or upgrading to an iPad or other tablet. We have developed quite a rapport with these customers, because we tailor our service to their level of understanding and need. We do not use jargon, technical language or suggest products beyond their requirements.
- diagnose and fix faults
- install new and upgraded software and operating systems
- install security and virus protection packages
- advice on suitable equipment and software
- quote, purchase, deliver and install new equipment
- basic training on installation of new equipment
- further training on email, internet, security, and software such as word processing or spreadsheets
Our Home User customers are looked after by Chirs and visits can be arranged during the day or in the early evening. Chris looks after some of our school contracts too, and our customers under the Suffolk County Council contract (we like to keep him busy) but we can generally arrange a visit within a few days.
Our charges are £40 per hour incl. VAT. We don’t charge a call-out fee, although our minimum fee is £20 to ensure we cover our expenses.
You can contact us on 01508 488119 to discuss your requirements and make an appointment.