... here's what we do

We like to think that we provide 'end-to-end' services to our customers and can cater for a wide variety of requirements. Our specialism is in education and consultancy, but we cover many other aspects and we will always do our very best to get you what you need.

Schools

Our portfolio to schools grows each year, offering a wide range of services. Tailored on-site technical support, remote support, network and strategic management, broadband provision are just a few things we can do.

Business

We know that keeping your business running smoothly can be hard work, without IT getting in the way and being a headache.  We're here to help.
We offer ad-hoc or contract support to help resolve the issues.

Home

Finding an ICT support company you can trust to come to your home and fix your problems, can be difficult. We've a long history of helping private customers solve their problems.
Unbiased advice and support. 

Web & Email

Everyone's on the web! You want to be too? We offer responsive website design and hosting that doesn't cost a fortune. We offer email management to our education customers using cloud technologies and our experience in the education sector.

Training

We offer a wide range of training. Software, hardware and peripherals you tell us what you want to know. For example: Microsoft Word, Excel, Powerpoint, Publisher and Access, Google Apps, iPad, IOS and OSX, Databases, Office 365

Procurement

Need a new computer?
Need a new mouse? We can supply and fit almost anything to do with ICT.
From large or small items, complex to simple, we can do!
We don't over spec or over sell.
We always give impartial advice 

... a little bit about us

We started out on this journey by supporting private customers and using it as a part time income earner.
We became very successful and today we still retain many of our original customers.
Our name and reputation for great customer support, unbiased advice and always going the extra mile, soon spread.
We were asked to support schools with their ICT and won a long term contract with Suffolk County Council.
We are a small family business with an ethical, professional approach to running our company. We look after our staff, providing well being opportunities, career progression and investment in skills and people. We hold regular staff meetings so we can get together and keep morale high.
We have regular activities for team building - including archery, well being talks and problem solving events. We firmly believe if we invest in our staff, we can only succeed.

... technical support - remotely!

We can support and help diagnose issues remotely (providing you have sufficient Internet connection to support our remote sessions)
Please use the below help tools when asked to do so by one of our helpdesk support team.

Windows

If your device is a Windows based computer,
please use this tool - click on the Windows logo 

Mac OS

If your device is an Apple based computer,
please use this tool - click on the Apple logo

... say 'hello' to the team

Picture of Paul

Paul - Technical Director

Working in education ICT for over 17 years, Paul looks after the overall technical aspects for the company, providing strategic direction for technology developments. He enjoys establishing new technologies and finding solutions to complex issues. Paul is a qualified PTTLS tutor and provides training in hardware and software from Apple, Microsoft, Google and many others.

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Kathy - Finance Director

Worked in corporate finance for 14 years providing solutions to businesses. A position at the Norfolk Education Professional Development Center gave Kathy the opportunity to transfer her skills and experience to the education sector. Kathy has overall responsibility for the company finances and administration.

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Andrew - Customer Service Director

Andrew has been involved with 'keyboards' for many years, but initially of the musical kind, working in Sales for Casio, Yamaha and Panasonic. He has developed his ICT skills almost exclusively in the education setting and is responsible for the Pupil Referral Units contracts in Suffolk, and a long running contract we hold with a local authority.

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James - Senior Engineer

James has worked in Education ICT for over 9 years following on from successful training at City College Norwich gaining a National Diploma with a Distinction, Distinction, Merit profile. He is our Senior Engineer for the company. Keenly interested in network configuration and design and anything involving hardware setup and repair. James oversees engineers out in the field and is involved with resolving complex problems and projects.

Picture of James

James - Senior Engineer

James worked for 11 years in the Higher Education field before joining the team in Feb 2013. He is Cisco Certified (CCNA) and is experienced in all areas of ICT including network management, software development, fault finding, and also helps maintain and develop customer websites.
James is also responsible for our project installations on site.

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Lewis - Field Engineer

Lewis joined the company in March 2011 as an apprentice on the NVQ Level 2 ICT Professional Course. He began working with us for just 2 days a week, gradually building up his hours as his knowledge and skills grew. Lewis successfully completed the apprenticeship in January 2012, going to full-time hours in April 2012. Lewis looks after some of our biggest schools working towards a more senior role. He is interested in website design and development, and enjoys the variety in his working day.

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Elysha - Office Manager

Elysha began an apprenticeship in HR with Suffolk County Council at 16 years of age. Since then she has achieved an NVQ 2 & 3 in Business Adminstration along with an NVQ 3 in Customer Services. Having both worked in the public and private sector Elysha has a varied knowledge of customer based work and office tasks. Elysha is also learning how to work in the repair side of the business so that she can strengthen her knowledge.

Picture of Jenny

Jenny - Office and Finance

Jenny started her career working in hotels, progressing to Senior and Head Receptionist at several luxury hotels before joining the Castle Mall prior to its opening as part of the Centre Management Team. After a career break to spend time with her children she returned to work in finance in a local family run businesses including a local steal suppliers and a high end jewellers in Norwich. Assisting Kathy with the accounts and payroll and general support in the office, her attention to detail and organisation supports our field team of engineers.

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David - Trainer

David has been a secondary school teacher for 25 years. He has taught in different schools across Norfolk and Suffolk and has more recently been Head of ICT and Assistant Headteacher at two Norfolk secondary schools. He began training in schools while a senior leader and now works as both a teacher and a consultant. David will be delivering our training programs to our customers.

Picture of Chris

Chris - Field Engineer

Chris has developed his ICT skills through working on the knowledge desk for Currys PC World, and as an ICT Technician at a Norfolk high school. Chris works in schools, taking a calm, reliable approach to getting things done.

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James - Field Engineer

James has an RAF background, and took a career change into ICT in 2000. He comes to us following 12 years as an ICT Technician at a Norfolk high school and has lots of experience with some of the newer products we are implementing, such as Office 365.

Picture of Jusitn

Justin - Field Engineer

Justin began his technical career installing Home Cinemas, A/V Equipment and Networks in commercial and domestic environments, making use of a City & Guilds 2330 Electrical qualification.  Justin brings  a wealth of experience and enthusiasm along with him to JC Comtech.

Picture Iain

Iain - Field Engineer

Iain has recently joined the company following 11 years as an ICT Service Engineer for a large housing association (in the social housing sector).
He has ITILv3 and MCDST certifications and has strong customer facing skills.

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Nik - Field Engineer

Nik joins the company with 22 years of varied ICT experience ranging from temporary short-term contracts to a nine year spell at the Norfolk & Norwich University Hospital as third line support team leader. During his time working in ICT, Nik has gained MCSE, A+ and PRINCE2 qualifications and has attended a number of training courses at industry leading companies such as VMWare, Microsoft, Citrix and Commvault.

Is this you?

Is this you?

From time to time, we advertise for someone to join our team, to bring in expertise or to expand the team for new customers and contracts. Keep looking out for details.

Telephone +44 1508 488119

The Old Station
Ashwellthorpe Industrial Estate
Norwich, Norfolk. NR16 1ER
United Kingdom

Copyright (c) 2017 JC Computer Technologies Ltd.

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