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SCHOOLS


We have been providing an on-site ICT Maintenance and Support service to primary schools for over 10 years and have increased the number of contracts year on year. We now support thirty seven primary schools in Norfolk and two in Suffolk of varying sizes, and have contracts with seven Suffolk Pupil Referral Units.

We don’t just come in, fix your printing etc problems and leave. Our aim is to become part of the school team, working with you to ensure your ICT is working effectively, but also supporting you in using ICT to deliver the curriculum. We keep abreast of developments in technology in education and can advise you on the suitability of new equipment, cutting through the jargon and the sales talk, and check compatibility with your existing ICT set-up.

The development work we have carried out includes:

  • upgrading operating system to Server 2012 and Windows 8.1/Windows 10, whilst maintaining a look and feel that is familiar to staff and students
  • installing improved wireless connectivity to create opportunities for using mobile devices and improve connection speeds
  • installing iPads and other tablets for teacher and student use, linking them to interactive whiteboards and the server for storing and printing
  • training staff on a variety of subjects including tablets, using cloud-based Google Apps for greater sharing and access to information, and blogging.
  • moving schools onto the cloud to take advantage of modern methods of working flexibly.

But, at the end of the day, we know that the day to day priority is having working ICT and our  Support Contract is tailored to meet your needs, allowing for variation in number of visits, visit length, and providing telephone, email & remote support. You will have visits on the same day/time, and by the same engineer, allowing you to get to know your engineer and establish a good working relationship.

Our services in schools:

  • x visit(s) per fortnight/week of [no.] hours
  • Repair, fault diagnosis and maintenance of all curriculum and administrative hardware, software and peripherals.
  • Maintenance and administration of servers.
  • Maintenance and administration of communications cabinets (including switches, hubs and cabling).
  • Hardware and software installations.
  • Technical development.
  • Software patching.
  • Antivirus updating and maintenance.
  • Recommendations for new hardware/software purchases.
  • Quotes and purchase of new equipment.
  • Telephone & email support where appropriate
  • Flexible hours, allowing for the banking of unused hours for use for a call-out or major equipment installation
  • Email management
  • Broadband - install and management services to include filtering and firewalls

In addition, we can provide a remote access service allowing us to diagnose & fix problems and carry out routine tasks without needing to be on-site, and a website design and support service.


So, if you are looking for a change in approach to your ICT support please give us a call to discuss your requirements.

Ad Hoc Work in Schools

Equipment Installations

If you are not looking to take out a support contract, we can provide services on an as required basis, particularly in relation to installing wireless access points, network points, and iPads/tablets. We would work alongside your current ICT support provider to bring our expertise into your school.

Training

We can provide a range of training sessions for staff during twilight sessions and inset days.

Subjects include, but limited to:

  • Using Google Apps
  • Blogging
  • Microsoft Office Packages (Word, Excel, Powerpoint, Outlook, Publisher and Access)
  • iPads – usage in the curriculum and how to use the devices
  • Office 365
  • Operating Systems (Windows 7, 8,10, IOS, OSX and computer usage)
  • e-Safety for Pupils, Staff, Parents and Carers

ADDRESS
The Old Station
Ashwellthorpe Industrial Estate
Norwich
Norfolk NR16 1ER
United Kingdom

CONTACTS

  • Email: office@jccomtech.com
  • Phone: +44 (0) 1508 488 119
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